Frequently asked questions

ROHE SUPPORT

Frequently asked questions

Everything you need to know about Rohe’s Silver-Ion Silk Pillowcase—from materials and care to delivery and our 30-night sleep trial.

Product

Materials, benefits, sizing and care

What is the Rohe pillowcase made from?

It is made from 22-momme Grade 6A mulberry silk with silver-ion infused fibres. The dense, smooth silk is naturally breathable and creates a lower-friction contact surface for hair and skin.

What does “22 momme” mean?

Momme is a measure of silk weight and density. At 22 momme, Rohe has a substantial, premium feel while remaining smooth and breathable for nightly use.

What is the role of the silver-ion fibres?

The silver-ion technology is integrated into the fibres and is intended to help inhibit the growth of odour-causing bacteria between washes, supporting a cleaner-feeling sleep surface. This does not replace regular washing.

Will the silver-ion technology wash out?

The technology is infused into the fibres rather than applied as a temporary surface spray. Follow the supplied care instructions to help preserve the silk and its performance.

How can silk support hair and skin comfort?

Silk’s smooth surface helps reduce overnight mechanical friction against hair and skin. It is also naturally breathable, creating a cooler-feeling contact surface than many ordinary bedding fabrics.

Is it suitable for sensitive skin?

Rohe provides a smooth, lower-friction sleep surface. Individual sensitivities vary, so if you have a diagnosed condition or material allergy, consult a healthcare professional before use.

What size is it?

The pillowcase measures 50 × 75 cm (20 × 30 in). This is Standard internationally and generally corresponds to Queen size in the United States.

What closure does it use?

It uses an envelope closure to keep the pillow neatly enclosed without exposed hardware.

Which colours are available?

White, Silver and Graphite. Each colour has its own product page and image gallery.

What are the Single and Duo prices?

A Single pillowcase is US$99. The Duo is US$169 for two pillowcases, representing a 15% saving.

How should I wash and dry it?
  • Use a pH-neutral detergent.
  • Gentle machine wash at 30°C, or hand wash.
  • Air dry and iron on low if needed.
  • Do not bleach or tumble dry.

Always follow the care label supplied with your product.

Is the product certified?

The current product specification states that the silk is OEKO-TEX® certified. Supplier and product-specific testing documentation will be published as it becomes available.

Shipping

Delivery estimates, fees and tracking

How much is standard shipping?

Standard shipping is free on orders of US$99 or more. For orders below US$99, the destination fee shown below applies. Checkout displays the final amount in your selected currency.

Standard shipping times by destination

Estimated transit times begin once your order has been dispatched and are measured in business days.

Country / region Standard delivery Fee under US$99
Australia 11–17 business days US$10
Austria 10–16 business days US$12
Belgium 10–16 business days US$12
Canada 10–15 business days US$6
Colombia 15–22 business days US$8
Czechia 10–16 business days US$10
Denmark 11–17 business days US$12
Estonia 6–13 business days US$10
France 10–16 business days US$10
Germany 10–16 business days US$10
Greece 11–17 business days US$10
Hong Kong SAR 4–6 business days US$6
India 8–12 business days US$6
Ireland 11–17 business days US$12
Israel 15–25 business days US$12
Italy 11–17 business days US$12
Japan 5–9 business days US$6
Macao SAR 3–5 business days US$6
Malaysia 8–12 business days US$6
Mexico 9–15 business days US$6
Netherlands 10–16 business days US$12
New Zealand 9–13 business days US$6
Norway 11–16 business days US$8
Philippines 4–8 business days US$6
Poland 10–16 business days US$10
Portugal 10–16 business days US$10
Singapore 6–10 business days US$6
South Africa 14–18 business days US$10
South Korea 7–11 business days US$6
Spain 10–16 business days US$10
Sweden 11–17 business days US$10
Switzerland 10–16 business days US$8
Taiwan 5–11 business days US$10
Thailand 6–10 business days US$6
United Arab Emirates 7–12 business days US$8
United Kingdom 10–16 business days US$6
United States 13–18 business days US$6
Vietnam 6–10 business days US$6

These are delivery estimates from our fulfilment partner. Customs processing, local holidays and remote-area delivery may add time.

Is express shipping available?

Express shipping is available for selected destinations and appears at checkout when supported. The checkout option includes the applicable delivery estimate.

When will my order ship?

Available shipping methods and estimated delivery timing are shown at checkout for your destination.

Will I need to pay customs duties or taxes?

Import duties, taxes or customs charges may apply depending on your destination and local rules. Any charges not collected at checkout are the customer’s responsibility.

How can I track my order?

We will email your tracking details once your order has been dispatched. Tracking may take a short time to update after the carrier receives the parcel.

Can I change my delivery address?

Email info@rohesilk.com as soon as possible. We will try to help before dispatch, but an address cannot be changed once the parcel has entered the carrier network.

View full shipping policy

Returns and refunds

Eligibility, steps and processing

What is the 30-night sleep trial?

Your first eligible pillowcase purchased directly from Rohe may be returned within 30 days of delivery, even if it has been gently used and washed according to our care instructions.

How do I request a return?

Email info@rohesilk.com with the subject “Return request – Order #[your order number]”. Include your order number, the item, the type of return, your reason, and confirmation that the care instructions were followed. Include photographs for damaged, defective or incorrect items.

What makes an opened pillowcase eligible?

The item must have been purchased directly from Rohe, be the customer’s first sleep-trial claim, and be requested within 30 days of delivery. Only one opened pillowcase may be claimed. It must be clean, completely dry and free from deliberate damage, heavy staining, bleach damage or misuse.

Do I need the original packaging?

Original packaging is not required for an opened pillowcase covered by the sleep trial. Standard unopened returns must remain unused, unwashed and in their original condition and packaging.

How are Duo orders handled?

One opened pillowcase from a Duo may be covered by the sleep trial. The second must remain unopened and unused to qualify for a standard return. Refunds are calculated using the amount actually paid for the returned item after discounts.

Who pays for return shipping?

For ordinary sleep-trial and standard returns, we will confirm whether a prepaid label applies or whether return postage is your responsibility. Rohe covers eligible return shipping for damaged, defective or incorrectly delivered products.

What happens after my request is approved?

Within two business days, support will send a return authorization number, return address and packaging instructions. Dispatch the clean, dry and securely packed product within 10 days of authorization. Returns sent without authorization may not be accepted.

When will I receive my refund?

We aim to inspect authorized returns within three business days of receipt. Once approved, the agreed refund is issued to the original payment method. Banks and card providers normally require an additional 5–10 business days to process it.

What if my item is damaged, defective or incorrect?

Contact info@rohesilk.com promptly with your order number and photographs. Eligible cases receive an expedited review, free return shipping, and a replacement or full refund as appropriate.

Are used returns resold?

No. Opened returns are kept separate from new inventory and are never resold as new.

View full returns & refunds policy