Returns & Refunds

We want you to feel confident trying Rohe. Eligible pillowcases purchased directly from Rohe are covered by our 30-night sleep trial, while unopened products may qualify for a standard return.

Return requests must be submitted within 30 days of delivery.

How to request a return

Email info@rohesilk.com with the subject line "Return request – Order #[your order number]".

Please include:

Your order number
The item you would like to return
Whether this is a sleep-trial claim, standard return, or damaged/incorrect item
Your reason for returning
Confirmation that the care instructions were followed
Photographs if the item arrived damaged, defective or incorrect

30-night sleep-trial eligibility

An opened pillowcase may qualify when:

It was purchased directly from Rohe
The request is submitted within 30 days of delivery
This is the customer's first sleep-trial claim
Only one opened pillowcase is being claimed
The care instructions were followed
The product is clean and completely dry
There is no deliberate damage, heavy staining, bleach damage or misuse

Original packaging is not required for an opened pillowcase covered by the sleep trial.

Duo orders

For a Duo order, one opened pillowcase may be claimed under the sleep trial.

The second pillowcase must remain unopened, unused and in its original condition and packaging to qualify for a standard return.

Refunds for discounted Duo purchases are calculated using the amount actually paid for the returned item after discounts.

What happens after you contact us

1. Eligibility review

Our support team will review your request and respond within two business days.

2. Return authorization

If approved, we will provide:

A return authorization number
The correct return address
Packaging instructions
A prepaid return label, when applicable, or confirmation that return postage is the customer's responsibility

Returns sent without authorization may not be accepted.

3. Send your return

The product must be securely packaged and dispatched within 10 days of receiving return authorization.

Opened pillowcases must be clean and completely dry before being packed.

4. Inspection

We aim to inspect authorized returns within three business days of receiving them. We will confirm that the correct product was returned and review its condition.

For hygiene and safety, opened returns are kept separate from new inventory and are never resold as new.

5. Refund

Once approved, the agreed refund will be issued to the original payment method.

Banks and card providers normally take an additional 5–10 business days to process the refund.

Standard unopened returns

Products that have not been opened or used may qualify for a standard return when they are:

Returned within 30 days of delivery
Unused and unwashed
In their original condition and packaging
Accompanied by proof of purchase

Unless the product is damaged, defective or incorrect, return-postage costs are the customer's responsibility. Original shipping charges are not normally refundable.

Damaged, defective or incorrect products

Please inspect your order when it arrives.

If a product is damaged, defective or different from what you ordered, contact info@rohesilk.com promptly with your order number and photographs of the issue.

Eligible damaged, defective or incorrect orders receive an expedited review. Rohe will cover the return shipping and offer a replacement or full refund, as appropriate.